(3 Day Course)
How to handle air rage incidents
This project was specially designed for airline attendants by former Israeli Special Operations Commandos, Air Marshals and Security Professionals. The goal of this training is to be SAFE IN THE AIR, enable airline attendants handle air rage incidents, public frustration, abusive passengers, and dealing with specific groups of members of the public whose behaviour is sometimes erratic and unpredictable, such as fare evaders, beggars, hooligans, people who do not comply with smoking or other restrictions, and people who have consumed excessive amounts of alcohol or drugs.
Terrorists, unruly passengers, and mentally unstable individuals pose a significant risk to the safety of all of those aboard an aircraft.
The course curriculum is based on Israeli IDF Special Operations team training for hostage rescue and aircraft takeovers. Using a mixture of basic Israeli IDF techniques, strategy, communication and teamwork, graduates will acquire new pragmatic tools that will empower them with confidence, preparedness and professionalism in the event of hostile situations.
The main five categories of passenger behavior:
Alcohol related incidents
Use of prohibited electronic devices
Smoking in lavatories
Drug or medication related incidents
Bomb or hijack threats
Clothing and general appearance
Handling physical and mental abuse
Controlling situations under high stress
Anatomy - vulnerable points on the body
Objects that easily evade detection
Handling armed assailants
Basic strikes and kicks
Stand-up & Ground Defense Training
Submission chokes and holds
Simulation Training Drills
Practical unarmed defense techniques
Defense against firearms and sharp objects
Joint locks, submission & disabling on ground
Leadership & team training
SIG-Security Intelligence Group
“Protecting the safety of crew and passengers”
Australian air rage attacks increasing (Press)
The number of air rage incidents over Australian skies is on the rise despite there being fewer passengers, new statistics have revealed.
The Office of Transport Security recorded 279 reports of altercations between passengers and other "unruly behaviour" in 2008, up 64 from 2007.
"There are an estimated 4,000 incidents of air rage each year," said AFA International President Patricia Friend. "It only takes one incident to create an air disaster. The airlines, the FAA and the Department of Justice have failed to act. And that puts the safety of every single person who boards an airplane at risk."
"We are living in the age of rage, where more of the 'me' generation times the millions of travelers equals explosive situations," says Leon James, Ph.D., a professor of traffic psychology at University of Hawaii and co-author of Road Rage and Aggressive Driving: Steering Clear of Highway Warfare.
Number of air rage incidents triples in 3 years
The number of air rage incidents on British planes increased by more than 60% last year, new figures revealed.
The Civil Aviation Authority received 2,219 reports of disruptive behaviour on flights in 2006-07, compared with 1,359 the previous year. The number has more than tripled in three years. Common causes included drunkenness and passengers lighting up cigarettes - or getting angry when prevented from smoking.
These included cases in which people had to be physically restrained. Planes had to be diverted in 14 incidents and in 19 problems on board meant they had to stop takeoff.
Passengers were ordered off the aircraft in 235 cases and police or security attended on 345 occasions, or 15% of the reported incidents. There was violence towards cabin crew in 58 cases.
Hijacking and violence on cabin crew.
Incidents of violence by air passengers towards cabin crew have almost doubled and the total number of "significant" incidents of disruptive behaviour by passengers increased from 2,161 in 2006/07 to 2,671 in 2007/08, according to the Civil Aviation Authority figures published by the Department for Transport.
1970: Palestinian gunmen force three planes with a total of 400 people on board to fly to the Jordanian desert, where the hijackers blow up the aircraft - from the United Kingdom, United States and Switzerland - after releasing most of the hostages; after 24 days of talks, the final hostages are freed in exchange for seven Palestinian prisoners
1976: The week-long hijack of an Air France airliner in 1976 is brought to an abrupt end at Entebbe Airport, Uganda, by Israeli commandos; they kill all the Palestinian hijackers and free 105 mostly Israeli hostages, but three passengers and one commando die in the raid
1977: German commandos storm a Lufthansa airliner in Mogadishu, Somalia, after a five-day stand-off during which Palestinian guerrillas have killed the plane's pilot; three hijackers die in the raid, while 86 hostages are freed
1981: A Pakistan International Airlines jet is hijacked and taken to the Afghan capital, Kabul, where one passenger is killed before the plane flies on to Damascus; the hostages are finally released after 13 days when the Pakistani Government agrees to free more than 50 political prisoners
1984: Two American passengers are killed after Shi'a gunmen divert a Kuwait Airways flight to Tehran; the stand-off ends after six days when Iranian security forces disguised as cleaners storm the plane
1985: One American is killed and 39 are held for 17 days when Lebanese Shi'a gunmen divert a TWA flight from Athens to Beirut with 153 people on board; the stand-off ends after Israel frees 31 mostly Shi'a Lebanese prisoners
1985: Fifty-nine people die when Egyptian commandos storm an EgyptAir plane seized by Palestinians and flown to Malta
1986: Twenty-two people die when Pakistani security forces storm a Pan Am flight carrying 400 passengers and crew after a 16-hour siege
1988: Two Kuwaitis are killed in 1988 when Shi'a gunmen hijack a Kuwait Airways flight from Thailand and force it to fly to Algiers with more than 110 people on board; the hijack ends after 16 days when the hijackers free the remaining hostages and are allowed to leave Algiers
1991: Singaporean commandos shoot dead all four hijackers who seized a Singapore Airlines flight
1993: Two hijackers and a woman passenger die when security forces storm a hijacked Ethiopian Airlines plane in eastern Ethiopia
1998: Pakistani commandos overpower and arrest three hijackers of a Pakistan International Airlines plane at Hyderabad airport; all 29 hostages are freed
1999: Kashmiri militants hijack an Indian Airlines aircraft and force it to divert to Kandahar in Afghanistan; one passenger is killed and a week-long stand-off ensues before India agrees to release three jailed Kashmiri militants in exchange for the safe release of the remaining hostages
February 2000: Afghans seeking to escape the Taleban regime hijack an internal Ariana flight with 164 people on board and force it to divert to Stansted airport near London; a three-day stand-off takes place before the hijackers give themselves up without harming any of the hostages
October 2000: Two Saudis seeking to highlight alleged human rights abuses in their country divert a Saudi Arabian Airlines plane to Baghdad before surrendering to the Iraqi authorities
March 2001: Saudi Arabian security forces storm a Vnukovo Airlines plane at Medina airport after it is taken over by Chechen separatists during a flight from Istanbul to Moscow; more than 100 passengers and crew are freed, but three people - one of the hijackers, a Russian air stewardess and a Turkish passenger - are killed
911 - On 11 September 2001 a series of attacks were launched on America.It was a day that many around the world will never forget.